Every new eMachines Desktop is protected by a standard One-Year Limited Warranty (pdf) from date of purchase. The standard one-year limited warranty offers:

1. One-year guarantee on parts and labor.
2. One-year technical support via telephone.*

Live Chat Support—available seven days a week, from 3 AM to 12 midnight PT
Live Chat features a suite of tools that allows our support agents to assist you efficiently. With your permission, our representatives can view and take control of your computer, check your system parameters and provide you with Web pages to resolve your technical issues.

E-Mail Technical Support
Click here to fill out your request for technical assistance via e-mail. Be sure to include the model number of your eMachines product. The more specific you can be with the details of your concern and the information supplied, the better your results!

Telephone Technical Support
Customer care representatives are available 5 AM to 12 midnight PT seven days a week.

United States 408-273-0888*
Canada 604-637-1419*

*Long-distance charges may apply, depending on your calling area.

There's no doubt that your purchase was designed to give you years of use, but an unexpected breakdown can mean serious "parts and labor" or replacement costs. Protect your investment by purchasing one of our money-saving Extended Service Plans!

Benefits include:

• 100% coverage on parts and labor - with no deductible or hidden fees.
• Power surge protection for notebooks.

Extended Service Plan options for desktops:

Extended Service Plan options for Notebooks:

Please note: Extended Service Plans may be purchased up to the end of the 12th month (364 days) from your desktop PC original purchase date. The extended warranty option is not available for all products/models. Refurbished units do not qualify. ESP coverage must not exceed a total of three (3) years from your date of purchase.

To Purchase an Extended Service Plan

You can purchase an Extended Service Plan by phone or online chat. You will be required to provide a credit card number and other requested information.

Live Chat Support—available seven days a week, from 3 AM to 12 midnight PT
Live Chat features a suite of tools that allows our support agents to assist you efficiently. With your permission, our representatives can view and take control of your computer, check your system parameters and provide you with Web pages to resolve your technical issues.

Telephone Technical Support
Customer care representatives are available 5 AM to 12 midnight PT seven days a week.

United States 408-273-0888*
Canada 604-637-1419*

*Long-distance charges may apply, depending on your calling area.

ESP Terms and Conditions

ESP Terms and Conditions - Nationwide
ESP Terms and Conditions - Arizona, California, Wisconsin
ESP Terms and Conditions - Florida
ESP Terms and Conditions - Nevada
ESP Terms and Conditions - Canada

Limited warranties and service agreements apply. Service agreements are issued and performed by third parties. May not be available in all locations. Phone charges may apply for tech support. Accidental Damage Protection not available in all states. On-site service technician will be sent if necessary, following phone-based troubleshooting. Availability varies. Other conditions apply.